I require assitance!

To Whom it May Concern,

This is my experience. I joined a blogging website called “Virily”. I joined because I saw writers there

 that I knew and it seemed to be legit. I am no spring chicken so I have my issues with memory and

 such, but I do love to write. I write from my heart.

It was hard to get started because they don’t really explain the rules. They don’t tell you upfront how 

many words you need for what kind of post. They just reject it and when you asked why they say

 add more text. It’s a complete shot in the dark.

The site management is based outside the US and I understand they have little staff according

 to other participants.

I had work done on my computer on the passwords I had saved “poof” gone.  I tried resetting my

 password. That didn’t work. Then it said on the screen, log in with facebook. Great, I did that 

and bam it created a whole new account. That was not my intention. So I immediately logged 

out and reported my “I am a dumb old lady mistake.” I received no response.   

So maybe it can take some time to sort it out. Perhaps even a whole day. It has been 3 days

 and lots of pleas in email in their support chat. I know they were working because they

 approved some of my posts that were in pending. Clearly they don’t want to speak with me.

 They way they pay their writers is based on participation,so every I am not on the site I believe

 my few pennies are dwindling. I am posting my chat here (spelling mistakes and all) Why, because

 I need help.

Focus Retriever

How can we help with Virily?

If anyone is really here I could use some help thanks 

How can I help you?

Oh my goodness! I got a new computer and tried to link my facebook to my account and it

 created a whole new account. I need my password changed on my account because it was

 saved in the other computer it won't let me do it. Can you me delete the other account

 and change my password?

(no answer after several hours I tried again.) 

Maybe I am too old to be here

(no answer after several hours I tried again.) 

As you can tell I am really still quite upset. It seems like resetting my

password could be a simple thing, but I keep checking my email and nothing

is here. Please help me reset my password and fix the problem I created

trying to attach my facebook. Please help.

Hello can you help me reset my password and delete the miskake

Please

Please Natalie

Seriously, I have been waiting and I need your help.

(at this point we are into day two.) 

Still here.

Okay let me try this again. The emails are not coming to reset my password. Can you just assign

 me a password so I can reset it - please.New password sent. Please check your mailbox.

there is nothing in my mailbox - checked spam as well

(Day 3 definitely)

It's 4:22 am where I am, I still cannot get in and have no response from you and no emails. I put

 my heart and soul into my writing and at the very least I would appreciate a response with

 some direction.Please at least answer- I worked hard enough here to deserve a response.

It says support on line - 

I need support please

still here..... Waiting

Here are all the ideas I can think of. When I tried to link my facebook another account was created.

 I have not used that account because that would be wrong. However, you could combine the

 accounts as one and keep all my posts. Clearly Trenna -Sue and Trenna Sue Hiler are the same

 person. Me. You can set the password yourself, sent it to me in chat and then I can change it.

 At the very least you could respond with some kind of solution that works for you.

 Trenna Sue Hiler.

~~~~~~~~~~~~~~~~~

I am feeling ignore. I need anyone who can be of assistance or advocate for me to please do so.